Privacy Policy | Glow & Gather

This policy describes how Glow & Gather (“we,” “us,” or “our”) collects, uses, and protects your information when you visit glowgathercandles.com or place an order with us.

Information we collect

Information you give us. When you place an order or send us a message, we collect your name, email address, shipping address, phone number, and any message content you share.

Payment information. Your payment details are collected and processed directly by Stripe, our payment provider. We never see or store your full card number. We receive a confirmation from Stripe along with a summary of the transaction (amount, last four digits of the card, billing ZIP).

Information collected automatically.Like most websites, we log basic technical data (IP address, browser, pages visited, referring site). This is used to keep the site running and to understand how it’s used in aggregate.

How we use your information

To process, fulfill, and ship your orders
To send you order confirmations, shipping updates, and responses to your questions
To prevent fraud and keep the site secure
To comply with legal obligations (for example, tax records)

We do not sell your personal information. We do not send marketing emails unless you explicitly sign up for them.

Who we share information with

We work with a small set of service providers who process data on our behalf. Each is bound by their own privacy terms:

Stripe (payment processing)
Shippo (shipping label generation and carrier rate quotes)
Resend (transactional email delivery)
Sanity (content management)
Vercel (website hosting)
Carriers such as USPS or UPS for delivery

We may also share information when required by law, in response to a valid legal request, or to protect our rights and the safety of our customers.

Cookies

We use a small number of cookies and similar technologies to keep your shopping cart working and to operate the site. We do not use third-party advertising cookies. Your browser lets you control or block cookies at any time.

How long we keep your data

Order and transaction records are kept as long as needed to run the business and meet legal requirements (typically seven years for tax purposes). Contact form messages are kept for as long as they’re useful for responding to you, then deleted.

Your rights

You can ask us at any time to:

Send you a copy of the personal information we have
Correct or update your information
Delete your personal information (subject to records we’re required to keep by law)
Opt out of any marketing communications (every email we send that isn’t strictly transactional has an unsubscribe link)

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). To exercise any of these rights, email us at hello@glowgathercandles.com.

Children’s privacy

Our products and site aren’t directed at children under 13, and we don’t knowingly collect information from them. If you believe we have, contact us and we’ll delete it.

Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top. Significant changes will also be announced on this page.

Contact us

Questions or concerns? Email us at hello@glowgathercandles.com. We read every message.